1. Introduction Welcome to Keys MazaLK (“we,” “our,” or “us”). By accessing or purchasing from keys.maza.lk (the “Website”), you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
We operate an eCommerce platform specializing in digital goods, including downloadable software and subscription-based services. These Terms govern the use of our Website, account registration, purchasing process, and dispute resolution procedures.
2. Platform Information
- Platform Type: eCommerce Website
- User Location: Worldwide
- Hosting Country: Sri Lanka, USA
- Products Sold: Digital Goods for personal and internal business use
- Minimum Age Requirement: 18+ only
- Account Creation Required: Yes
- Social Media Account Linking: Yes
3. Product Licensing & Usage
- We sell genuine software activation keys, WordPress themes, plugins, and other digital goods.
- Some products require a subscription service, which may be renewed via email or WhatsApp chat.
- Users are granted a non-transferable, non-exclusive license to use the purchased product.
- A 1-day free trial is available for select digital tools.
4. Order Processing & Delivery
- All digital products are delivered via email or direct download after payment verification.
- Most orders are processed within 24 hours, though delays may occur.
- Physical shipping is not available.
5. Payment & Currency
- Accepted Payment Methods: Visa, Mastercard, American Express, Discover, PayPal, Bank Transfer (Sri Lanka Only)
- Currency: LKR for Sri Lanka, USD for all other countries
6. Refund & Replacement Policy
- Refunds are available only if the key is invalid or non-functional (proof required).
- No refunds for mistaken purchases, compatibility issues, or change of mind.
- If a key stops working within the warranty period, a replacement will be provided.
- WordPress themes and plugins are non-refundable due to their digital nature.
7. Subscription Policy
- Customers may renew their subscription by contacting us via email or WhatsApp chat.
- Users may cancel their subscription by contacting customer service.
8. User Content Policy
- Users are allowed to post comments and reviews only.
- Users may not upload copyrighted or illegal content.
9. Copyright & Intellectual Property
- We do not have a designated copyright agent.
- Users may notify us of copyright infringements by emailing contectme@maza.lk.
- All trademarks, logos, and product names belong to their respective owners.
10. Prohibited Activities
- Users must not resell, redistribute, or modify purchased digital products.
- Unauthorized account sharing, hacking, or fraudulent activities are strictly prohibited.
- Any violations may lead to account suspension or legal action.
11. Dispute Resolution
- Disputes will be resolved through informal negotiations first, followed by arbitration if necessary.
12. Marketing & Communication Preferences
- We send promotional communications via Email, SMS, and WhatsApp.
- Users may opt-out by replying “STOP” to the message.
13. Updates to Legal Terms
- We reserve the right to update these Terms and Conditions.
- Users will be notified of any changes via email.
14. Privacy Policy
- Please refer to our Privacy Policy here: https://keys.maza.lk/privacy-policy/
15. Contact Information
- Business Name: Keys MazaLK
- Email: contectme@maza.lk
- Phone: +94788879797
- Business Address: Keys MazaLK, No. 145, Swarna Chaitya Road, Grand Pass, Colombo-14, Sri Lanka
By purchasing from keys.maza.lk, you acknowledge and accept these Terms and Conditions.